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Please see below


Returns & Refund Policy


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. 

To start a return, you can contact us at support@versoon.com. If your return is accepted, the customer is responsible for return postage fees as part of our "restocking fee." First email us for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that we do not refund for sizing errors made by the customer until product has been returned. Make sure to measure your waist correctly before purchasing.

Please send the package to the following address:

Versoon Returns

4895 S Pastel Ln.

Ontario, CA 91762 USA


You can always contact us for any return question at support@versoon.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note we can not refund an order based on shipping time.